We analyse traffic to this website to help us improve both what we do as a business and the site itself – we want your experience of the site to run as smoothly as possible. Rest assured, we only collect anonymous, aggregate statistics – nothing that could identify anyone personally.
We comply with the General Data Protection Regulation (GDPR), and we don’t sell or pass your details on to anyone else for marketing purposes. The only third parties who receive your contact information are our suppliers and their couriers, for the sole purpose of fulfilling your order.
We do not use your details for marketing purposes without your express consent, and you can unsubscribe from our emails at any point using the link in the email. If you object to us using your data in any capacity, contact us here.
All transactions are processed securely by our merchant service provider SagePay. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant provider then informs us, the outcome of that transaction via the encryption system.
We do not store any credit or debit card details after your telephone order has been placed. Once used for the purpose of processing your order all financial details are destroyed.
Right of access request
If you would like a copy of the personal data that we have for you, please email [email protected]
We will provide this information free of charge within one month of receiving your request.
Right of erasure request
You have the right to have all the personal data that we have for you erased. Please bear in mind that this will remove you from our mailing lists and customer database completely – so if products you have bought from us are still within their warranty period, having your data erased may make it harder to address any future issues.
If you would like to have your data erased, please contact [email protected]
For more information, please click here